{"id":61,"date":"2026-10-26T22:20:48","date_gmt":"2026-10-26T22:20:48","guid":{"rendered":"https:\/\/alwasit.tech\/index.php\/refunds\/"},"modified":"2026-10-27T21:10:57","modified_gmt":"2026-10-27T18:10:57","slug":"refunds","status":"publish","type":"page","link":"https:\/\/alwasit.tech\/index.php\/refunds\/","title":{"rendered":"Returns & Refunds"},"content":{"rendered":"\t\t
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Scope and contact<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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This policy covers products bought from ALWASIIT TECH, operated by \u0645\u0624\u0633\u0633\u0629 \u0627\u0644\u0648\u0633\u064a\u0637 \u0627\u0644\u0631\u064a\u0627\u062f\u064a in Saudi Arabia. For a return or refund, use our contact form with your order reference and purchase record. We will confirm return instructions and the destination; the published office address is not automatically the returns address. Statutory rights do not depend on discretionary approval.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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7-day return window for unused goods<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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For eligible online purchases, you may withdraw within seven calendar days after receiving an unused product, subject to Saudi E-Commerce Law Article 13 and its exceptions. This change-of-mind window does not replace separate rights relating to defects, non-conformity or warranty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Condition and exceptions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Return the same product with its supplied accessories, components, serial\/model identification and purchase record. Retain its packaging where practical. Merely opening the box is not a blanket reason to refuse every return; the product must remain unused for a change-of-mind return. Statutory exceptions include genuinely customer-manufactured\/specified goods and certain used software or downloaded software. Applicable defect\/non-conformity remedies remain available. An ordinary stocked model is not automatically a custom-made product because it was ordered from a supplier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Incorrect, defective, damaged or tampered goods<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Report the issue with the reference, model\/serial number and photographs where useful. We assess the issue and arrange the appropriate repair, replacement or refund under applicable rights and any confirmed product warranty. We arrange necessary return\/replacement handling without charging you where the issue is our incorrect supply or a qualifying defect\/transit damage. Prompt reporting helps investigation; it does not create a shorter statutory claim period.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Return costs and refund amount<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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For an eligible change-of-mind return, the customer bears reasonable return\/cancellation costs as permitted by law unless agreed otherwise; the basis is disclosed before return arrangements are accepted. No automatic restocking percentage or undisclosed cancellation charge applies. An eligible refund is based on the amount actually paid for the returned item and applicable tax, not its later selling price. Any lawful delivery\/return adjustment is explained. We do not replace a monetary refund with store credit or a voucher without your express agreement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Refund method<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Unpaid quotes and unpaid COD orders have no collected payment to refund. For a paid COD purchase, we agree a verified refund method with the purchaser, such as return of cash or an agreed bank transfer. If online payments are enabled later, the refund goes to the original payment method unless an alternative is expressly agreed and permitted. We never request a full card number or security code in messages or order notes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Our refund processing timeframe<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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As this store's service commitment, we process an eligible refund without undue delay and within 14 calendar days after we receive the returned goods. If goods were not dispatched, the period starts when we receive notice of a valid cancellation. Any shorter mandatory deadline takes priority. This processing period is separate from the seven-day return-request window and is not stated as a universal statutory deadline. We provide the refund amount, processing date and available reference. A bank\/card issuer may take additional time to post a future online refund; we will explain the applicable provider timeline rather than promise an unverified bank date. Cancellation status alone is not proof that money has been returned.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Delayed delivery and complaints<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Article 14 provides cancellation\/refund rights for qualifying delivery delay beyond fifteen days from the contract or agreed delivery date, subject to the agreed period and legal exceptions. Contact us with the reference. You may also raise a complaint through the Saudi Ministry of Commerce's official channels; contacting us first is not a condition that removes that right.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Protect information on returned equipment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Before handing over storage, cameras or other equipment containing data, back up your information and remove account links and personal\/business data where possible. Tell us if a defect prevents this so secure handling can be arranged. Do not include account passwords in the package or free-text notes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\u0646\u0644\u062a\u0632\u0645 \u0643\u0633\u064a\u0627\u0633\u0629 \u062e\u062f\u0645\u0629 \u0644\u0644\u0645\u062a\u062c\u0631 \u0628\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0633\u062a\u062d\u0642 \u062f\u0648\u0646 \u062a\u0623\u062e\u064a\u0631 \u063a\u064a\u0631 \u0645\u0628\u0631\u0631\u060c \u0648\u062e\u0644\u0627\u0644 14 \u064a\u0648\u0645\u0627\u064b \u062a\u0642\u0648\u064a\u0645\u064a\u0627\u064b \u0645\u0646 \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0633\u0644\u0639\u0629 \u0627\u0644\u0645\u0631\u062a\u062c\u0639\u0629\u060c \u0623\u0648 \u0645\u0646 \u0625\u0634\u0639\u0627\u0631 \u0627\u0644\u0625\u0644\u063a\u0627\u0621 \u0627\u0644\u0635\u062d\u064a\u062d \u0625\u0630\u0627 \u0644\u0645 \u062a\u064f\u0634\u062d\u0646 \u0627\u0644\u0633\u0644\u0639\u0629\u060c \u0645\u0639 \u0623\u0648\u0644\u0648\u064a\u0629 \u0623\u064a \u0645\u062f\u0629 \u0646\u0638\u0627\u0645\u064a\u0629 \u0623\u0642\u0635\u0631. \u0647\u0630\u0647 \u0645\u062f\u0629 \u0645\u0639\u0627\u0644\u062c\u0629 \u064a\u0644\u062a\u0632\u0645 \u0628\u0647\u0627 \u0627\u0644\u0645\u062a\u062c\u0631 \u0648\u0644\u064a\u0633\u062a \u0648\u0635\u0641\u0627\u064b \u0644\u0645\u0647\u0644\u0629 \u0646\u0638\u0627\u0645\u064a\u0629 \u0639\u0627\u0645\u0629\u060c \u0648\u0647\u064a \u0645\u0646\u0641\u0635\u0644\u0629 \u0639\u0646 \u0645\u0647\u0644\u0629 \u0637\u0644\u0628 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0627\u0644\u0628\u0627\u0644\u063a\u0629 \u0633\u0628\u0639\u0629 \u0623\u064a\u0627\u0645. \u0642\u062f \u064a\u0633\u062a\u063a\u0631\u0642 \u0642\u064a\u062f \u0627\u0644\u0645\u0628\u0644\u063a \u0644\u062f\u0649 \u0627\u0644\u0628\u0646\u0643 \u0648\u0642\u062a\u0627\u064b \u0625\u0636\u0627\u0641\u064a\u0627\u064b \u0639\u0646\u062f \u062a\u0641\u0639\u064a\u0644 \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0648\u0646\u0648\u0636\u062d \u062d\u064a\u0646\u0647\u0627 \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0641\u0639\u0644\u064a\u0629 \u0644\u0645\u0632\u0648\u062f \u0627\u0644\u062f\u0641\u0639. \u0644\u0627 \u064a\u0639\u0646\u064a \u062a\u063a\u064a\u064a\u0631 \u062d\u0627\u0644\u0629 \u0627\u0644\u0637\u0644\u0628 \u0648\u062d\u062f\u0647 \u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

\u0627\u0644\u062a\u0623\u062e\u064a\u0631 \u0648\u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0648\u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u062a\u064f\u0631\u0627\u0639\u0649 \u062d\u0642\u0648\u0642 \u0627\u0644\u0625\u0644\u063a\u0627\u0621 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0639\u0646\u062f \u0627\u0644\u062a\u0623\u062e\u064a\u0631 \u0627\u0644\u0645\u0646\u0635\u0648\u0635 \u0639\u0644\u064a\u0647\u0627 \u0641\u064a \u0627\u0644\u0645\u0627\u062f\u0629 \u0627\u0644\u0631\u0627\u0628\u0639\u0629 \u0639\u0634\u0631\u0629\u060c \u0648\u0641\u0642 \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0645\u062a\u0641\u0642 \u0639\u0644\u064a\u0647\u0627 \u0648\u0627\u0644\u0627\u0633\u062a\u062b\u0646\u0627\u0621\u0627\u062a \u0627\u0644\u0646\u0638\u0627\u0645\u064a\u0629. \u064a\u0628\u0642\u0649 \u062d\u0642 \u062a\u0642\u062f\u064a\u0645 \u0634\u0643\u0648\u0649 \u0644\u0648\u0632\u0627\u0631\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a\u0647\u0627 \u0627\u0644\u0631\u0633\u0645\u064a\u0629 \u0642\u0627\u0626\u0645\u0627\u064b. \u0627\u062d\u0641\u0638 \u0646\u0633\u062e\u0629 \u0645\u0646 \u0628\u064a\u0627\u0646\u0627\u062a\u0643 \u0648\u0623\u0632\u0644 \u0627\u0644\u062d\u0633\u0627\u0628\u0627\u062a \u0648\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0646 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0645\u0631\u062a\u062c\u0639\u0629 \u0642\u062f\u0631 \u0627\u0644\u0625\u0645\u0643\u0627\u0646\u061b \u0648\u0623\u0628\u0644\u063a\u0646\u0627 \u0625\u0630\u0627 \u0645\u0646\u0639 \u0627\u0644\u0639\u0637\u0644 \u0630\u0644\u0643\u060c \u0648\u0644\u0627 \u062a\u0631\u0633\u0644 \u0643\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u0631\u0648\u0631 \u0645\u0639 \u0627\u0644\u062c\u0647\u0627\u0632.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

Legal basis: Saudi E-Commerce Law, Articles 13 and 14. Mandatory Saudi consumer rights prevail.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Last updated: 25 October 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t

For questions about this policy, email info@alwasit.tech<\/a> or use our contact form.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t

Operated by \u0645\u0624\u0633\u0633\u0629 \u0627\u0644\u0648\u0633\u064a\u0637 \u0627\u0644\u0631\u064a\u0627\u062f\u064a
Unified National Number \/ CR: 7035544423
VAT registration number: 311096218500003<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

LET\u2019S GET CONNECTED<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

Need help with your equipment request?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Our team can help clarify product details and the next steps for your request. Keep your reference number handy when calling.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact our team<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSend an inquiry<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Scope and contact This policy covers products bought from ALWASIIT TECH, operated by \u0645\u0624\u0633\u0633\u0629 \u0627\u0644\u0648\u0633\u064a\u0637 \u0627\u0644\u0631\u064a\u0627\u062f\u064a in Saudi Arabia. For a return or refund, use our contact form with your order reference and purchase record. We will confirm return instructions and the destination; the published office address is not automatically the returns address. Statutory rights […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-61","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alwasit.tech\/index.php\/wp-json\/wp\/v2\/pages\/61","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alwasit.tech\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alwasit.tech\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alwasit.tech\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alwasit.tech\/index.php\/wp-json\/wp\/v2\/comments?post=61"}],"version-history":[{"count":1,"href":"https:\/\/alwasit.tech\/index.php\/wp-json\/wp\/v2\/pages\/61\/revisions"}],"predecessor-version":[{"id":153,"href":"https:\/\/alwasit.tech\/index.php\/wp-json\/wp\/v2\/pages\/61\/revisions\/153"}],"wp:attachment":[{"href":"https:\/\/alwasit.tech\/index.php\/wp-json\/wp\/v2\/media?parent=61"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}